Frequently Asked Questions

WHAT KIND OF WICK DO YOU USE?

All of our wicks are lead-free!

WHERE CAN I FIND A STORE THAT CARRIES ROSY RINGS?

Please visit our store locator to find a store near you.

HOW DO I SELL ROSY RINGS PRODUCTS IN MY STORE?

We're thrilled! Please contact us to find out about retailing our products.

HOW DO I TAKE CARE OF MY CANDLES?

Please visit our product info page for burning instructions. If you're having an issue and need help feel free to email us a photo of your candle.

DOES ROSY RINGS OFFER GIFT WRAP?

For just $5 you may have your purchase gift wrapped. Certain items are not eligible for gift wrap. When you check out you will have the option to select gift wrap.

I'M NOT COMFORTABLE PAYING WITH A CREDIT CARD OVER THE WEB. CAN I FAX OR MAIL IN MY ORDER?

Although we understand your concerns, we need to conduct all retail transactions via the internet. We've done our best to ensure the privacy and security of your transactions. Your credit card number and other personal data will be treated with the highest standards of security and confidentiality.

CAN I GET RUSH SERVICE?

Yes, there are many shipping options available when you check out including 1, 2 and 3-day air. Please refer to our shipping information for services and transit times.

CAN ROSY RINGS SHIP TO A PO BOX?

Sorry, but UPS requires a physical address. We suggest having your order shipped to your work or a friend.

CAN ROSY RINGS SHIP INTERNATIONALLY?

Our Canadian friends may purchase directly from our website. For customers outside of the United States and Canada please contact us to place your order.

I'M HAVING TECHNICAL DIFFICULTIES ON THE WEBSITE. WHAT SHOULD I DO?

Please email us and we'll get it fixed in a jiffy.