Frequently Asked Questions
What kind of wick do you use?
All of our wicks are lead-free!
I’m a retailer and I’d
like to sell your candles in my store?
Terrific! Please contact
us to find out about
retailing our products.
How do I take care of my candles?
Please visit the Tending
Your Candles section for burning instructions.
I’m not comfortable paying
with a credit card over the web. Can I fax or mail in
my order?
Although we understand your concerns, we need
to conduct all retail transactions via the internet. We've
done our best to ensure the privacy and security of your
transactions. Your credit card number and other personal
data will be treated with the highest standards of security
and confidentiality.
Can I get rush service?
Yes, there are many shipping options available
when you check out including 1, 2 and 3-day air. Please refer
to our Shipping Information above
for services and transit times.
I only have a PO Box – can’t
you ship there?
Nope, sorry. UPS requires a physical address.
We suggest having your order shipped to your work or a friend.
I’m having technical difficulties
on the website. What should I do?
Please email
us and we’ll get it fixed in a jiffy.
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