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We value your business and are committed to your satisfaction. If
you are not satisfied with your purchase for any reason, let
us know and we will take care of you.
All returns and exchanges must be made within 30 days of
original purchase.
We are sorry we cannot accept returns or exchanges for products
purchased in retail locations.
A copy of the packing slip is needed for all returns.
All refunds will be credited back to the credit card of
the original customer. If you have received a gift and would
like a refund in lieu of an exchange, the refund will go
to the original purchaser. No exceptions, sorry.
We will process your return promptly upon receipt in our warehouse, however
transit time can add 8-12 days delay from when you ship your package and the
refund processing. In addition, banks often take one to two billing periods
before refunds appear on your credit card statement.
Rosy Rings will not accept candles that have been burned more than 50%
down.
If you were sent the wrong or defective merchandise
Please contact us at info@rosyrings.com or 800-277-1778.
We will arrange for the merchandise to be picked up and replaced
ASAP.
How to return/exchange an order:
Please fill out our returns and Exchanges form— click
here to download
• Print & fill out the Return & Exchange Form
• Place the form and your packing list inside the box
• If possible please return your item with the original packaging
• Please package your items carefully - we can not accept damaged merchandise
• Send your return to the address below via the carrier of your choice. Please
be sure to insure your package.
Please send your return or exchange to:
Rosy Rings
Retail Returns/Exchanges Department
4477 Garfield St.
Denver, CO 80216
If you have any questions please contact us at info@rosyrings.com or
call us at 800-277-1778.
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